published March 23, 2018

Refund Policy

Publications/ CD’s, DVD’s, and CD ROM’s

Drama Queensland- Queensland Association For Drama In Education Inc will only offer a refund or exchange if the goods are defective by fault of the publisher or distributor.  Customers have 30 days to notify the association via email and return the faulty good.

Memberships

Drama Queensland- Queensland Association For Drama In Education Inc will not give a refund on memberships for change of mind.  Memberships will last for one year from being processed and can take up to 30 days to be approved. It is the responsibility of the member applicant to ensure all contact details are current and the correct membership category is selected.

Conferences/Professional Development Events

Refunds for conferences, workshops, seminars, masterclasses and events, are only available if Drama Queensland- Queensland Association For Drama In Education Inc is notified within a specified time period of the event. An administration processing fee will be charged. Details of the time period and administration fee will be included on the event registration forms.

Dispatch and Deliveries Policy

Provided books and products are in stock, orders will be processed and dispatched within 14 – 30 working days. A ‘sold out’ notice will be displayed where stock is unavailable.

Drama Queensland- Queensland Association For Drama In Education Inc only dispatches via Australia Post standard mail from Brisbane to Australian destinations and all products will include postage and handling charges.

Books and products can be dispatched outside of Australian Territories to international destinations but additional postal charges will apply. It is recommended that you contact Drama Queensland- Queensland Association For Drama In Education Inc directly on admin@dramaqueensland.org.au to confirm postal and handling charges.

Drama Queensland- Queensland Association For Drama In Education Inc will not be held accountable for any items not received if the incorrect contact or delivery details are provided by the customer.

Drama Queensland- Queensland Association For Drama In Education Inc will send a replacement product if all avenues to locate the item lost in transit are exhausted.

Goods and Services Tax (GST)

Drama Queensland- Queensland Association For Drama In Education Inc is registered for Good and Services Tax (GST) and all products listed are displayed in Australian dollars include GST.

Please note: The price of some products are be subject to change.